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Information Booth

FAQs

Yes. Wheelchairs are complimentary and Amigos (motorized wheelchairs) are available for a nominal fee at the Information Booth in Ramblas - Entry 3.

Please report any lost or found items to the Information Booth (Ramblas - Entry 3) or to any of our Dolphin Mall security officers.

Lost and Found items are held in the dispatcher's office located adjacent to the Mall Management office in Ramblas.

Yes. We provide two valet parking locations on the East and West sides of Ramblas Plaza - Entry 3. Weekday rate is $7, weekend rate is $10 (Friday, Saturday, & Sunday).

You can find a host of restaurants in the first level of the Ramblas Plaza, Entry 3. They are:

 

Buffalo Wild Wings Grill & Bar


Acqua Nell Mare

Charcoal's Latin Grill / La Fogata

Johnny Rockets

KOBE Japanese Steak & Seafood

P.F. Chang's China Bistro

Rotelli Pizza & Pasta

T.G.I. Friday's

Taco Vida

Texas de Brazil Churrascaria

The Cheesecake Factory

You can also grab a bite at one of the restaurants located in the new wing of Ramblas Plaza:

Brio Tuscan Grille

Kona Grill

Cabo Flats

 

The second level of the Ramblas Plaza is home to:

Cobb Dolphin 19 Cinemas

CineBistro

Cool de Sac 

Dave & Buster's

Bowlero

 

More culinary options can be found in the Food Court located inside of Entry 8, including:

Burger King

Charley's Grilled Subs

Chicken Connection

Franktitude

Haagen-Dazs

Kelly's Cajun Grill

Latin Grill

Sbarros Pizzeria

Suki Hana

Cilantro

Yeung's Lotus Express

ATMs are located in:

 

    • Playa - Entry 2 by Old Navy, Entry 8 by Food Court

 

    • Ramblas - Entry 3 by Haagen Dazs

 

    • Moda - Entry 4 by Saks Fifth Avenue OFF 5TH

Yes. At this time, the Dolphin Mall Shuttle Service drops off and picks up passengers outside of Entry 8. The Shuttle Bus Service transports tourists to the mall from select hotels in the Miami International Airport area, Downtown Miami, and Miami Beach area. We also have motorcoach drop-offs at Entry 8. Taxi pick-ups are available in Playa - Entry 8 and Ramblas - Entry 3.

Yes. Gift Cards are welcomed at any store in Dolphin Mall and at any Taubman-managed properties nation-wide that accept American Express Cards.


Perfect for family, friends, clients and colleagues, Dolphin Mall Gift Cards can be purchased in any amount from $20-$500 at the Information Booth, Entry 3, during all mall hours.

You can also purchase Dolphin Mall Gift Cards online, click here.

 

Sorry, personal checks are not accepted. Large volume corporate orders can be placed by calling 305.599.3000. Please allow five business days for corporate checks to clear.

There is a $3.95 service fee applied per card.

Possession of pets, except service animals such as Leader Dogs are prohibited.

No. Smoking in interior common areas, corridors or other locations is prohibited.

For directions, click here. We also offer a shuttle bus service that transports tourists to the mall from select hotels in the Miami International Airport area, Downtown Miami, and Miami Beach, Visit this page for shuttle bus routes: http://www.shopdolphinmall.com/directions#tab-5

There are motorcoach drop-offs at Entry 8. Refer to this page for more info.

Yes. If you have children 12 years old or younger, you can sign them up for Dolphin Mall's Splasher's Club! As a member, your child will receive the following:

 

  • Official Splasher's Club membership card
  • Inside scoop on events and promotions
  • Exclusive Splasher's Club discounts and offers
  • Members only fun contests
  • A special greeting and gift on your birthday month

You'll also find a breakfast-themed children's play area located in the food court as well as several family-friendly restaurants and entertainment venues such as Cobb Dolphin 19 Cinemas, Dave & Buster's, Strike Miami, and many more.

Yes. We have several amenities for tourists. Refer to our Visitors Center page for more info.

You can reach them at (305) 599-9428 or visit the Security Department located in Ramblas by entry 3.

Yes, lockers are available next to the bathrooms in the food court and the bathrooms by Victoria's Secret for a nominal fee of $5 for large lockers and $3 for small lockers.

Large Lockers: 35 x 16 x 24 inches

Small Lockers: 17 x 11 x 17 inches

Yes, we offer strollers for rent for $5. There are several locations throughout the mall including in front of the Information Booth by entry 3 in Ramblas. Double strollers are available for rent for $7 and are located near the entrance of the Food Court, entry 8.

Dolphin Mall has free Wi-Fi throughout the mall. Select .FREE_DolphinMall on your Wi-Fi enabled device’s setting in order to get access. For instructions, view our Help Sheet or see our Information Booth if you need additional assistance. If you are still having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.

Yes we have charging stations located within the Food Court.

Yes, we do have motorized carts for rent. Please visit the Information Booth for more details.

We have PharmaBox's located in the mall with various pharmaceutical products.

The Information Booth is located in Ramblas by Entry 3, in front of Starbucks.

Passport to Shoppping disocunt books are available for tourists at the Information Booth located in Ramblas, by Entry 3 in front of Starbucks.